The role of IT is expanding to cater to a higher demand for services in the midst of growing complexity, limited expertise, and resources. The pressure of IT is compounded as businesses are faced with shrinking budgets while at the same time the sector’s expectations realize business value are increasing. As such, businesses are becoming unable to handle the IT function on their own. This is where firms like Common Good IT that provides managed IT services in Denver come in.
Businesses employ managed IT services in efforts to manage complexity, reduce costs, adopt technological innovation and ensure availability. Managed services encompass a range of capabilities thus providing options for business owners and IT managers to benefit from outsourced services.
The benefits of managed IT services can only be realized through the selection of the right service provider. The right provider is capable of providing expertise, resource, and processes that exceed the in-house abilities of your business. Herein is a comprehensive overview of some of the important things to consider in order to make an informed decision.
1. DEPTH OF SKILLS AND EXPERIENCE
Any competent managed IT service provider must have expertise that goes beyond availability management and operating systems maintenance. It is advisable to inquire about expertise levels regarding change management, cross-platform integration, databases and middleware, cloud technologies, high availability, virtualization, IT security, multiple network technologies, and mobility.
Do not just focus on the basic inquiries such as headcount and certifications. Ask about personnel with specialized skill sets and scalability. A quality managed services provider should have extensive skills and experience across all IT delivery models.
2. ALIGNMENT WITH INDUSTRY STANDARDS AND BEST PRACTICES
Optimized IT management is essential in developing a highly available and reliable IT infrastructure. A managed services provider should utilize industry best practices when managing your IT resources. It is also important to explore if the service provider employs best practices during the transition from in-house to their management system.
3. SUPPORT FOR MULTIVENDOR ENVIRONMENTS AND PARTNERSHIPS
The IT infrastructure environment today is largely heterogeneous comprised of networks, software and hardware products from different vendors. A good service provider should have experience with multi-vendor environments. Partnerships with competent vendors are also important in order to ensure availability and access to emerging technologies. A managed services provider should be your tech advisor, aiding you in choosing technologies that fit your business.
4. PERFORMANCE BASED SERVICE LEVEL AGREEMENTS
One of the main advantages of managed IT services is that the responsibility to perform lies with the managed service provider. You should focus on what the service provider delivers instead of focusing on how the service is performed. This strategy enables the service provider to be innovative, reduce costs for mutual benefit and to improve the delivery of services.
The service provider should be willing to commit to meeting your managed IT services requirements preferably by contract. These commitments should be backed with recompense if the requirements are not met.
5. FINANCIAL STABILITY AND REPUTATION
A prospective service provider’s financial stability is very important today regardless of whether you seek a short-term or long-term strategic relationship. It is good practice to research annual reports, financial statements, and views held by business and IT industry analysts. Always ask service providers to back their claims with client references and quantifiable metrics.
There are other factors that an IT manager or business owner can consider when shopping for a managed IT services provider. These proactive tech-based approaches to managed services, consistent service delivery, the geographical range of operations (global/nationwide/local), the broad portfolio of managed services and technology foresight.